The Small Business School Podcast
Ready to leave the small business struggle behind? The “School for Small Business” podcast supports small business owners in scaling a business that is profitable, purposeful, and doesn’t leave you burnt out. No matter whether you run your business online or you own a brick-and-mortar, you can expect our world class experts to support you with mindset, tactics, and everything in between so you can have the business you dreamed of. Based on our lived experience, we know that small business CAN be easy and we are here to show you how.The “School for Small Business” is hosted by Staci Millard, a CPA by trade with over 15 years of experience seeing the behind the scenes of thousands of small businesses. After growing and selling her first 7 figure business, Staci has been on the ground running - mentoring small businesses and working to increase success rates. Staci strongly believes you don’t need to have gone to business school to be successful so you can expect nothing but simple, impactful advice. Tune in each Tuesday for a new 30 minute or less episode of nothing but valuable advice to help you grow your small business. We are so excited for you to be on this journey with us!
The Small Business School Podcast
Business Builders (Pt.12) How to Collect and Use Feedback From Clients and Your Team to Scale Smarter
Welcome back to Small Business School, Are you actively collecting feedback from your clients and team—or are you just guessing what needs improvement? I get it — hearing constructive criticism can be tough, but when you learn to ask the right questions and embrace what you hear, incredible growth follows. Tune in to discover practical tips on how to gather, analyze, and apply feedback in a way that drives your business forward.
Key topics covered:
- Asking the Right Questions: Focus on open-ended, strategic questions that reveal insights without giving away control of your business direction.
- Making Feedback Easy: Skip lengthy surveys — instead, ask simple, casual questions in conversations or emails.
- Spotting Patterns: Don’t stress over one-off complaints; pay attention to consistent feedback trends that signal real issues.
- Turning Feedback into Action: Sort insights into quick fixes, process improvements, and strategic shifts — then follow through with visible changes.
Challenge:
Ask one open-ended question to either your team or clients about how your business could improve. Write down their responses and identify one small change you can implement right away.
Staci's Links:
Instagram. Website.
The School for Small Business Podcast is a proud member of the Female Alliance Media.
To learn more about Female Alliance Media and how they are elevating female voices or how they can support your show, visit femalealliancemedia.ca.
Head over to my website https://www.stacimillard.com/ to grab your FREE copy of my Profit Playbook and receive 30 innovative ways you can add more profit to your business AND the first step towards implementing these ideas in your business!
