The Small Business School Podcast
Ready to leave the small business struggle behind? The “School for Small Business” podcast supports small business owners in scaling a business that is profitable, purposeful, and doesn’t leave you burnt out. No matter whether you run your business online or you own a brick-and-mortar, you can expect our world class experts to support you with mindset, tactics, and everything in between so you can have the business you dreamed of. Based on our lived experience, we know that small business CAN be easy and we are here to show you how.The “School for Small Business” is hosted by Staci Millard, a CPA by trade with over 15 years of experience seeing the behind the scenes of thousands of small businesses. After growing and selling her first 7 figure business, Staci has been on the ground running - mentoring small businesses and working to increase success rates. Staci strongly believes you don’t need to have gone to business school to be successful so you can expect nothing but simple, impactful advice. Tune in each Tuesday for a new 30 minute or less episode of nothing but valuable advice to help you grow your small business. We are so excited for you to be on this journey with us!
The Small Business School Podcast
Elevate Your Customer Experience Through Better Business Operations featuring Amy Sussex
Welcome to Small Business School! Today I'm chatting with Amy Sussex, an operations manager who specializes in making life easier for small business owners through The Business Management Co.
The Business Management Co. streamlines client and team processes, freeing up founders to focus on growth without getting bogged down by day to day demands. In this conversation, Amy dives into the art of creating meaningful customer experiences that leave lasting impressions and strong client relationships. If you've ever felt overwhelmed by the day-to-day demands of your business, you’ll love the practical advice Amy has to share in this episode!
Topics Covered:
- The importance of documenting processes to avoid burnout and scale effectively.
- How to empower your team by balancing ownership with streamlined systems.
- The value of understanding your team’s roles to prevent chaos when someone leaves.
- Practical tools and strategies for organizing tasks, from ClickUp to pen and paper.
- The importance of consistent and thoughtful gifting to enhance client loyalty.
- Rethinking swag and marketing strategies to focus on personalized experiences.
- Why testing systems and ensuring smooth workflows is key to customer satisfaction.
- Balancing automation and human connection to create meaningful interactions.
- Don’t miss Amy’s actionable tips that will improve client experiences in your business by personalizing interactions, ensuring operational systems work flawlessly, and finding the right balance between automation and personal touch.
Connect with Amy:
Instagram
The Business Management Co. Website
'You Are Your Business' Podcast:
Staci's Links:
Instagram. Website.
The School for Small Business Podcast is a proud member of the Female Alliance Media.
To learn more about Female Alliance Media and how they are elevating female voices or how they can support your show, visit femalealliancemedia.ca.
Head over to my website https://www.stacimillard.com/ to grab your FREE copy of my Profit Playbook and receive 30 innovative ways you can add more profit to your business AND the first step towards implementing these ideas in your business!
